Refund policy

Return Policy

At Chryo Med, we are committed to delivering high-quality products and excellent customer service. Due to the nature of our products—edible bird’s nest concentrate and perfumes—and for strict hygiene and safety reasons, we do not accept returns or exchanges once a product has been purchased and delivered.

We encourage customers to carefully review product details before completing a purchase.

Exceptions

We will gladly replace or refund products in the following cases:

• The item was damaged during delivery

• You received the wrong item

To qualify for a replacement or refund, please contact us at +60115-8688165 within 3 days of receiving your order, along with:

• Your order number

• Photos of the damaged or incorrect product

• A brief description of the issue

Our customer service team will assess the request and respond as quickly as possible.

Thank you for your understanding and for supporting our commitment to product safety and quality.